Please read the following before asking questions.
If after reading the following ‘Frequently Asked Questions’ and you still have a question, please contact us here. We will respond to all general inquiries within 48 hours.
How are payments handled?
All payments are made through PayPal, no exceptions. If you do not have a PayPal account, you may pay as a ‘guest’ through PayPal’s system. By paying as a guest, you will be asked to submit your credit card information. We do NOT have access to your credit card information, ever. We use PayPal as our secure payment method due to their high focus on privacy and confidentiality, as well as their world renowned secure system.
What is your refund policy?
All sales are final!
If you have purchased a custom package, we will make an exception as long as both you and Live Overlays meet the following requirements:
- We must be contacted within 24 hours from initial purchase explaining you wish to cancel your order.
- If contacted within 24 hours and work was not started, you will receive a full refund.
- If contacted within 24 hours but Live Overlays has begun working on the designs, you will receive a refund of 25% of your order.
- Once 24 hours has been exceeded, Live Overlays is not obligated to issue a refund.
If you have any further questions or concerns, please contact us.
Which platform are your graphics utilized for?
We specialize in providing high-quality graphics for all the major streaming services for gaming. Our graphics are currently utilized for services like Twitch, Hitbox, and YouTube. However, if you are using software that allows overlays, such as OBS, our graphics will work. All overlays are designed in a standard resolution of 1920 x 1080. This allows you to stream in high-quality, as well as the ability to downscale and keep your image sharp!
How long does it take to create custom graphics?
Our custom overlay service typically takes about 5 days to complete, sometimes sooner depending on our current work load. However, if you are in a time crunch, we can accommodate a 48-hour turnaround for an extra $5.
Do other people have the same overlay as me if I purchase a Premium package?
In short, yes. Our Premium design packages can be purchased by multiple users. They will NOT be removed from the site after purchased.
My stream gets a consistent amount of views, can you design a custom package for free?
If you are interested in a partnership with Live Overlays, please contact us here. Generally speaking, we will NOT create free designs for smaller streamers.
Do you do any animation graphics?
We are NOT currently creating animation graphics for live streams. We specialize in creating high-quality, static overlays for you gaming stream.
Which program do you use for creating overlays?
Our team of professional designers use Adobe Photoshop for all graphics provided. With all Premium overlays, you will be provided with the source file, which can only be edited with Adobe Photoshop. If you do not have Adobe Photoshop, we can fill in your username and social media aliases for an extra fee of $2.
What if I am not satisfied with my final product?
If you purchase a custom design package and you are not satisfied with our design, we will continue to work with you to refine your design until you are completely satisfied. If after a few days of completion you feel you want a design changed, you have 15 days to contact us with any revisions you wish for us to complete.